Our "Total Care" computer and network systems maintenance service provides you with the confidence of knowing your systems are professionally managed, at the fraction of the cost of an "in-house" IT support department. Our "Total Care" approach affords us the ability to prevent and forewarn of any issues through our automated alert monitoring and remote support systems. We will likely know about any outages or issues before you do and can proactively take action within minutes to solve any issues before they become big problems which could impact your business.
Our "Total Care" Flat-Rate IT Service. Is a complete care approach - Hardware, software, network / systems monitoring, technical services, helpdesk, disaster prevention, data backups. The whole enchilada! -Total Coverage for all your computers, network, help desk, vendor management and employees.
Our FREE “IT Business Assessment” captures the status of your current environment, pinpoints any “pain-points,” allowing us to design, plan and implement the best technology solutions helping your business save costs and be more profitable.
Your network, servers and workstations are monitored 24 hours a day, 7 days a week. Utilizing our automated systems monitoring system, we are notified of any indicators that may present potential problems. We proactively and securely maintain and monitor systems for possible malicious activity, unscheduled hardware or software changes affording us the opportunity to react very quickly to intervene and fix issues before they become real problems.
Automated Alerts are sent to our team the instant something unusual happens on one of your systems. We will likely know about any failures or issues before you or staff do! Once an alert is received the incident is analyzed and immediate action is taken to intervene to prevent or rectify any potential issue's.
Systems Management, Maintenance and Support
Through our Network Operation Center we remotely maintain your computers, servers, network and peripheral systems for a managed approach to systems administration, maintenance, and troubleshooting, Scheduled, reliable, secure and with no disruption to your day-to-day operations, we perform " Best-in-Class" IT management & maintenance procedures.
Over
90% of support issues are resolved with “remote access”
Fast, Reliable, Experienced, English speaking technical support is just a telephone call or email away. Anytime you or your employees need help we are ready and waiting to help.
Help from a real person is always available. Dedicated technical support is available whenever a computer related question comes up. Whether you are seeking desktop support or you have no internet connection , we are just a phone call or email away.
Problems
are resolved quickly over a secure "remote access" session to allow remote administration
to your home or office. Within minutes a technician
has the ability to take control of your desktop and either through
online chat or a phone call we can walk you through your problem or
question while you watch us work.
Over 90% of support issues are resolved
through or secure “Remote Access” support solution.
Central Network Operations Center
Our Central Network Operations Center is responsible for monitoring network alarms or certain conditions that may require special attention to avoid impact on your network's performance, employees productivity and keeping your business up and running.
We provide a structured environment that effectively coordinates operational activities with all participants and vendors related to the function of your network. Maintenance and support operations are carried out in a secure and efficient manner.
The" Network Operations Center" is the focal point for overseeing of problems, configuration and change management, network security, performance and policy monitoring, reporting, quality assurance, scheduling, and documentation by utilizing sophisticated network management, monitoring and analysis tools.
Cloud computing can be a confusing term and we help shed the light on what "Cloud Computing" actually is and how it can benefit you and your business. We help small business and individuals navigate the skyline of "cloud computing" implementing solutions that meet your requirements and your budget.
We offer solutions from Microsoft, Google. Apple and Custom Private Clouds.
Web Development, Marketing and Management
As your trusted advisor we learn a lot about your goals for your business. We consult and recommend how to best integrate your website into your business operations. Making your website an integral part of your business rather than an extended entity. We offer website design, development and ongoing maintenance.
We don’t just build websites, we provide on-going support for your on-line web solutions that will generate traffic, help sell your products and services and increase your profits.
Proven system state and data backup / recovery
policies and procedures coupled with the best in class industry
tools deliver continuous data protection for your workstations and
servers using seamlessly integrated local and remote data storage.
Utilizing on-site and off-site remote storage
tools combined, allows us to deliver a business class backup and
restoration process which assures your business can become
operational in minutes rather than days in the event of disaster.
Our stringent standards and best practices policies assure data
backups are verified , available, recoverable and secured.
Statistics show that on average, over 40% of businesses that do not have a Business Continuity & Disaster Recovery Backup Plan in place go out of business after a major loss like a fire, a break-in, a storm, or sabotage.
Proactive system state, data and email backup
procedures are essential to assuring recovery in case of disaster.
Proven IT standard best practices combined with leading edge
technology tools help get you back up and running quickly.
Knowledge, Experience, Safety and Security.
Systems and Network - Implementations
Our "Free IT Assessment" - affords us the opportunity to analyze, recommend, plan and implement the best IT solutions for your business. Upgrades, system replacements, etc. .
Simple computer installation is not the answer, but rather, implementations of carefully thought out, planned and proven solutions.
Hardware As A Service - Complete Hardware Solution
Complete business solutions inclusive of hardware are available. We provide the hardware, operating systems, software, licensing, implementation, support and maintenance.
Through our "Business Analysis " we can plan, implement, install maintain, manage and support all hardware, software and offer a help desk for you and your staff.
SPAM Control and Web Filtering
Our managed internet defender service allows us to offer you the ability to filter and/or block particular sites or categories. Why allow employees to waste your valuable time and money by web surfing for non-work related content. SPAM control helps cut down on the amount of junk emails and virus infiltrations.
Block unwanted sites and traffic, monitor web activity decrease unwanted email.
Your network is exposed to new threats every day. Whether it's the next nasty virus, trying to hack into your network, or stealing your information while it's traveling to its destination, we have you covered. We'll monitor and manage all aspects of network security, antivirus software, firewall, and VPN, so you can feel assured about the safety of your information.
Being abreast to the latest threats, performing regular scans and knowing what to do when an infiltration strikes is our the keys to our success in keeping networks safe.
VPN (Virtual Private Networks) - Secure Remote Access
Safe and secure remote access to your companies file systems is a necessity in today's mobile and telecommuting environment. We configure reliable VPN's that work.
VPN allows secure access to your business files and work environment while abroad.
Improve security and maintain productivity with VPN technology. VPNs help securely connect offices, remote users, and business partners. VPNs have become the primary solution for remote connectivity for organizations of all sizes, using affordable, third-party Internet access.
Line-of-Business Application Support
We will support and be the fist contact for your (LOB) line of business application software. Supporting and maintaining a variety business software applications like QuickBooks, Microsoft Office, AutoCAD, Photoshop, Acrobat, etc.
No more phone calls to annoying telephone representatives who can't help you anyway, transfer you to nowhere or to the wrong person frustrating you and taking up your valuable time. We are your technical liaison for Line-of-Business Applications and know exactly who to contact and what and how to request assistance.
As your "One-Stop" / "Single-Point-of-Contact" support provider, we act as your CIO or technical liaison with your technology vendors. Allowing you and your employees to focus on your business not managing technology.
By unloading the burden of employees in your organization having to deal with multiple vendors, you regain lost productivity - directly impacting your bottom line..
Imagine the productivity you will gain on an organization-wide level by allowing us to be your single point of contact for all of your technology vendors. The days of keeping up with all of the vendors for your phone systems, computer equipment, network scanners, copiers, faxes and all of your Line of Business applications every time there's a problem are gone. With our Vendor Management Service, you'll only need to open up a single Trouble Ticket, and we'll manage all vendor issues to resolution for you. No matter what they are. No matter how many vendors are involved.
Project Planning and Management
If you’re like most CEOs, presidents and other executives at small
to medium size companies, you hardly have time to scope a project.
We help you research, plan, manage and deploy the implementation of
new projects . With our Technology Consulting Services we will
oversee and manage projects from requirements to completion
Clients of South Bay Computer
Solutions receive A+ Technology Consulting. This means we are
COMPTIA A+ certified to
help guide and manage your technology decisions. With over 20+
years of technology experience and having managed technology
departments in small businesses and large corporations, we have
the experience, resources and knowledge to help you succeed.
From basic day-to-day activities, software line-of-business applications, basic computer operation to specific industry vertical needs we can provide proper and professional training.
On-site at your facility training, off-site at our facility and remote training are available.
We can share employees desktops to demonstrate how to perform procedures as well as allow you or your employees show us what they need via remote desktop sharing sessions.
Desktop sharing allows a quick and effective method of understanding employees needs and on instructing / helping employees solve problems and be more productive.
Need Internet access? Not sure which is the best solution for your business and or location? Want to upgrade and need advice? We can help. Our experience and partner relationships can assure you get the best Internet Broadband Services for your business.
Establishing Broadband Services to meet the demands of your business needs.